Fast delivery across Belgium.
Free pick-up at our office, free home delivery from €200 or express in 24–48 h — in Belgium, the Netherlands and Luxembourg. And if you change your mind, you have 14 days to return your order.
Our delivery options
Choose the option that suits you. Every parcel is carefully packed and insured in transit.
Free pick-up at our office — Machelen
By appointment, in Machelen (1830). Free parking in the nearby public car park (TotalEnergies charger), 100 m away. We give the exact address when we confirm your appointment.
Home delivery
To the address you choose, anywhere in Belgium. Free from €200 of purchase, €9.99 below that.
Express delivery
Priority handling of your order, anywhere in Belgium.
Netherlands and Luxembourg
Insured parcel, signed for on delivery.
Returns and refunds
As a consumer you have 14 days to withdraw from receipt of your order, without giving a reason. Below you will find the conditions for a full refund.
Please note: a faulty device is not a return but a warranty case — see our page Warranty.
✓Full refund if…
- You notify us within 14 days of receipt
- The device is complete, with its original charger
- No signs of use beyond a normal inspection
- No damage: no scratches, dents or extra wear
!Partial refund or refusal if…
- The charger or an included accessory is missing
- The device has scratches, dents or damage that occurred after delivery
- Signs of use go beyond simply checking or testing it
- The product is damaged or liquid-damaged, or excluded from the right of withdrawal (see below)
How do I return an order?
A simple four-step procedure.
Let us know
Write to support@techelite.be within 14 days of receipt, giving your order number and the product concerned.
Pack it carefully
Put the device and its charger into sturdy protective packaging. Damage caused by insufficient packaging may reduce the refund.
Send the parcel back
Send it with the prepaid return label we will send you. We cover the return costs.
Inspection and refund
Once we receive it, we check the condition of the product and refund you according to the conditions above.
Refund within 10 working days
The refund is made using the same payment method, within 10 working days of receiving and checking the returned product, and at the latest within the 14 days set out in our terms of sale.
Detailed conditions
The key points, in black and white.
14 days to withdraw
Under Belgian law, as a consumer (private purchase) you may return a product bought at a distance within 14 days of receiving it, without justifying your decision.
We cover the return costs: we send you a prepaid return label. We also refund any standard delivery costs you paid; the extra charge for express delivery is not refunded.
Products excluded from the right of withdrawal
Some products cannot be returned because of their nature:
• Custom-built PCs, made to your individual specification;
• software and digital licences that have been unsealed or delivered digitally.
Condition of the returned product
The original packaging is not required, but the original charger must be included. You may examine and test the device, but any use beyond that is your responsibility.
If a product comes back damaged, scratched, incomplete (missing charger) or with signs of use, a partial refund may be applied, reflecting the loss in value.
The difference between a return and the warranty
A return is for changing your mind within 14 days. If your device has a fault or defect, that is not a return but a repair under warranty. Go to our page Warranty.
Business customers (B2B)
The 14-day right of withdrawal applies to consumers and does not cover purchases made by a business for its professional activity. Specific terms can be agreed in writing.
A question about delivery or returns?
Our team replies within 24–48 working hours.