2-year warranty. Yes, on refurbished too.
Where most refurbished sellers stop at 12 months, TechElite protects your device for 24 months — the same as new hardware. Every machine is tested, checked and ready to work before it ships.
The 2-year warranty covers laptops, desktops and tablets, both refurbished and new. Accessories — docking stations, portable monitors, refurbished printers — come with 1 year. Hardware sold as new keeps the 2-year legal warranty in every case. The exact period is stated on each product page.
Twice the protection of the market average
What the warranty covers — and what it does not
Our warranty protects your device against defects that are outside your control. It does not cover damage, normal wear or outside interference — as with any serious seller.
✓Covered by the warranty
- Non-conformities and faults: motherboard, screen, keyboard, ports, hinges…
- Faulty internal components: RAM, SSD, cooling, connectors…
- Faults not caused by the user
- A hidden defect present at delivery
- Battery: functional defect for 6 months (see below)
✕Not covered
- Accidental damage: drops, impacts, cracked screen, broken chassis
- Liquid damage and corrosion
- Any opening, repair or modification by the customer or a third party
- Normal wear: battery capacity, marks consistent with the stated grade, dead pixels within the ISO tolerance
- Improper use, neglect, unsuitable charger, blocked ventilation
- Software installed by the user, viruses, data loss
- Theft and loss: a warranty is not an insurance policy
Battery: a wear part
All our batteries have at least 70% of their original capacity at delivery (most between 80% and 100%, depending on the model). We test the actual capacity before shipping.
The battery has a 6-month warranty against any functional defect: it stops charging, swells or no longer holds a charge at all. However, the gradual drop in capacity from normal use is inherent to every lithium battery and is by nature not covered — neither by us nor by any manufacturer.
Visual condition — always stated at purchase
Every refurbished device is graded by visual condition, stated on the product page. Marks consistent with the stated grade are part of the product and are not a defect. Operation is guaranteed 100% whatever the grade.
Perfect condition
No or almost no signs of use. Close to new to the eye and to the touch.
Very good condition
Light signs of use: micro-scratches, slightly shiny keys, barely visible at normal distance. Operation guaranteed 100%.
We sell no hardware below grade A: no grade B and no devices with visible damage.
How to use the warranty, step by step
A simple procedure, designed to solve your problem as fast as possible — often without even sending the device back.
Contact us
Write to support@techelite.be (or use the contact form), giving your order number, a description of the problem and, if possible, photos or a short video.
Initial remote diagnosis
Our team replies within 24–48 working hours and first tries to solve the problem remotely. Many cases are settled that way, with nothing to send back.
Claim accepted
If work is needed, we approve the claim and send you the next steps: a prepaid return label or a drop-off at our workshop in Machelen, by appointment. We give the return address at that point.
Repair or replacement
Defect covered by the warranty: we repair the device, and if repair is impossible we replace it with a model of equivalent value and features. We cover the return costs.
When no covered defect is found
If the diagnosis shows damage excluded from the warranty, a fault caused by improper use (user error)or no problem at all, you receive a quote . Diagnosis and quote are free. You are then free to decide whether to have it repaired; if you decline, you only pay for the return shipping.
Detailed conditions
Everything in black and white — to protect you as much as us.
Legal warranty and the TechElite commercial warranty
You have the legal warranty of conformity provided by Belgian law, which these conditions can neither exclude nor limit. The 24-month TechElite commercial warranty comes on top of that legal warranty and provides extended protection under the conditions described on this page.
In case of repair or replacement, the warranty period is suspended while the device is out of use and then continues: it does not start again from zero.
Proof of purchase (invoice or order confirmation) is required to use the warranty.
Data and privacy
The warranty covers the device, never the data on it. TechElite is not liable for the loss, alteration or deletion of your data, whatever the cause. Always make a full backup before sending anything in.
By opening a warranty claim, you authorise TechElite to completely wipe the storage device if that is necessary for diagnosis, repair or quality control. Data recovery is not covered by the warranty.
Shipping and diagnosis costs
Defect covered by the warranty: TechElite covers the full cost of returning the repaired or replaced device.
No covered defect (excluded damage, user error or no problem found): diagnosis and quote remain free. If you decline the repair we propose, you only pay for the return shipping.
Pack the device carefully for transport: damage caused by insufficient packaging is not covered by the warranty.
Business customers (B2B)
The legal warranty of conformity applies to consumers (private purchases) and does not cover purchases made by a business for its professional activity.
For business customers, TechElite provides a 24-month commercial warranty covering functional defects, with the same exclusions as described on this page. The business customer must prove that the defect exists. Specific terms can be agreed in writing.
Mediation and dispute resolution
In case of a dispute, contact us first at support@techelite.be: we always look for an amicable solution.
If we cannot reach an agreement, you may turn free of charge to the Belgian Consumer Mediation Service (mediationconsommateur.be) or use the European online dispute resolution platform (ODR): ec.europa.eu/consumers/odr. These conditions are governed by Belgian law.
A question about the warranty?
Our team replies within 24–48 working hours.