Frequently asked questions

In Belgium, home delivery is free from €200 of purchase. Below that amount it costs 9,99 €. Pick-up at our office, in 1830 Machelen, is always free with no minimum, by appointment. Express delivery (24–48 h) costs €15.99, and shipping to the Netherlands or Luxembourg 19,99 €.

For devices in stock: 48 à 72 h across Belgium, or 24 à 48 h with express delivery (€15.99). For the Netherlands and Luxembourg, count on 48 à 72 h as well. Custom-built PCs, assembled and tested once ordered, are delivered within 7–14 working days.

Yes. We deliver throughout the Benelux: Belgium, the Netherlands and Luxembourg. Shipping to the Netherlands and Luxembourg costs 19,99 €, is insured and signed for on delivery, within 48 à 72 h. For a destination outside the Benelux, contact us — we look at every request individually.

It is professional hardware that has been checked, tested and refurbished part by part, then covered by a warranty like a new device — unlike ordinary second-hand hardware sold as is. You will find all the details on our page What is refurbished?

2 years on laptops, desktops and tablets, both new and refurbished — twice as long as most sellers. Refurbished accessories and peripherals (docking stations, portable monitors, printers) come with a 1-yearwarranty. Hardware sold as new always keeps the 2-year legal warranty. The exact period is stated on each product page.

We select only grade A+ or A — the grade is stated on every product page. A+: no or almost no signs of use, close to new in appearance. A: light signs of use (micro-scratches, slightly shiny keys), barely visible at normal distance. We sell nothing below grade A. The battery is guaranteed at a minimum of 70% of its original capacity and the drive at a minimum of 80%; below those thresholds the part is replaced.

Yes. Every component is checked separately — processor, screen, keyboard, battery, ports, Wi-Fi — and the computer is tested under load before it is approved.

Yes, and we share it gladly. We measure every battery before shipping: we sell no computer with a battery below 70% of its original capacity — below that threshold the battery is replaced before sale. On request we will send you a battery report measured on your specific device — design capacity, actual capacity, health percentage and cycle count. You get a verifiable figure instead of a sales promise — before you confirm your order, if you wish.

The vast majority of our computers have an AZERTY keyboard, suited to the Belgian market. A few models have a QWERTY layout: this is always stated in the name and on the product page, and you can filter by keyboard layout in the shop.

Yes. Windows 11 Pro is installed and activated, with your choice of language at checkout: French, Dutch, English or Polish.

Yes, as an option. We offer Office 2024 LTSC Professional Plus for an extra charge, installed and ready to use.

Yes. We offer refurbished and new hardware, as well as custom-built PCs assembled by hand to your needs.

Bancontact, payment cards (Visa, Mastercard, Maestro, American Express), iDEAL, Klarna and bank transfer. All online payments are fully secure.

Yes, all our prices include VAT (21%).

Yes, we issue a VAT invoice for every order — handy for self-employed people and companies. TechElite is a brand of Kinstal SRL, based in Mortsel.

Yes. You have 14 days to change your mind: satisfied or refunded. Contact us — we will arrange the return.

Yes. We handle repairs and support, including hardware not bought from us. See our page Repair & support.

Yes. We buy your old computer — go to our page Buyback to get a valuation.