Returns & refunds

Returns and refund policy

Changed your mind? You have 14 days to send your purchase back, free of charge and without giving a reason. Here is how it works, step by step.

• 14 daysto withdraw after delivery
• Free returnsprepaid label provided by TechElite
• Refund within 14 daysto your original payment method

1. Your right of withdrawal

If you buy as a consumer, you have 14 calendar days from receipt of the product to withdraw, without giving a reason.

A faulty device is not handled as a return: it is covered by the warranty. See the Warranty page.

2. How to return a product

1. Let us know. Email support@techelite.be within 14 days of receipt, with your order number and the product concerned. Every return needs our prior agreement.
2. Pack the device. Place it with its charger in its original packaging and protect the parcel well for transport.
3. Ship the parcel. Use the prepaid return label we send you. Return shipping is at our expense.
4. Inspection and refund. Once we receive it, we check the condition of the product and issue the refund.

3. Condition of the returned product

You receive a full refund when:

• the request is made within 14 days of receipt;
• the device is complete, with its original charger and original packaging;
• it shows no signs of use beyond a simple check;
• it has no damage: no scratches, knocks or added wear.

If the product comes back damaged, incomplete or used beyond a simple test, the refund may be reduced to reflect the loss of value, or refused (a broken or liquid-damaged product, for example).

4. Refund

• When: no later than 14 days after we receive the returned product; in practice within 10 working days of receipt and inspection.
• How: the same payment method you used for the order.
• Delivery costs: the standard delivery fee you paid is refunded. The express delivery surcharge is not.

5. Exceptions

The right of withdrawal does not apply to:

• custom-built PCs and goods made to your specifications;
• software and digital licences that have been unsealed or delivered digitally;
• purchases made by a business in the course of its activity.

Last updated: 9 October 2026